- Family-owned & operated since 2020
- Respectfully serving Sydney
Last updated: 15 October 2026
Clear Out Property respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.
Our services include deceased estate clearances, hoarding cleanups, rubbish removal, property clearances, cleaning services and garden maintenance.
By using our website or providing us with personal information, you acknowledge that your information will be handled as described in this policy, subject to applicable law.
We may collect personal information that you voluntarily provide to us, including:
– Your name and contact details.
– Your phone number and email address.
– The suburb or address of a property where work is requested.
– Details about the services you require.
– Photographs of a property that you choose to provide.
– Information contained in messages, enquiries or correspondence with us.
– Other information reasonably necessary to assess a job, prepare a quote or provide our services.
We may also collect limited technical information when you visit our website, such as your browser type, device information, pages visited and general website usage data, where applicable.
Please avoid sending sensitive personal information unless it is necessary for us to assist with your enquiry.
We may collect information when you:
– Complete a contact or quote request form on our website.
– Call, email or message us.
– Provide photographs or details about a property.
– Engage us to provide services.
– Interact with our website, where analytics or similar technologies are enabled.
We may also receive information from a person acting on your behalf, such as an executor, family member, property manager or real estate agent. We expect people providing information about others to have appropriate authority to do so.
We collect and use personal information for legitimate business purposes, including to:
– Respond to enquiries and quote requests.
– Assess the work required at a property.
– Arrange inspections, appointments and service delivery.
– Communicate with customers about bookings and jobs.
– Prepare invoices and maintain business records.
– Coordinate relevant services and contractors where necessary.
– Improve our website and customer experience.
– Maintain the security of our business and website.
– Meet applicable legal and regulatory obligations.
We will not use your personal information for unrelated purposes unless you have consented or the use is otherwise permitted or required by law.
We understand that deceased estate clearances and hoarding cleanups can involve sensitive family circumstances and private property information.
We aim to handle information about these jobs discreetly and respectfully. Information about a property, its contents and the people involved will only be used or shared as reasonably necessary to manage the enquiry and perform the agreed work, or as otherwise permitted or required by law.
We ask customers to identify any belongings, documents or personal items that must be retained before work begins.
Please note that privacy laws generally protect information about living, identifiable individuals. Information concerning a deceased person may be subject to different legal rules, although information about living relatives or other identifiable people may still be protected.
We do not sell personal information to third parties.
Where reasonably necessary, we may disclose information to:
– Website hosting and technical support providers.
– Email, booking and website form service providers.
– Contractors or service providers assisting with an agreed job.
– Professional advisers, insurers or accountants where appropriate.
– Government authorities or other parties where disclosure is required or authorised by law.
We take reasonable steps to ensure that information is only shared where necessary for the relevant purpose.
Some service providers may store or process information outside Australia. Where this occurs, we will take any steps required by applicable privacy law.
Our website may use cookies or similar technologies to support its functionality, improve performance and understand how visitors use the site.
If analytics tools are enabled, they may collect information about website visits, pages viewed, device types and general usage patterns.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.
The use of analytics, advertising or tracking tools will depend on the services actually installed on our website.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored in emails, business records, website systems, computers or secure third-party platforms used to operate our business.
Access to personal information should be limited to people who need it for legitimate business purposes.
Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records and meeting applicable legal obligations.
When information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely delete or de-identify it.
You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected.
We will consider your request and respond in accordance with applicable law. In some circumstances, we may be unable to provide access to certain information where a legal exception applies.
We may need to verify your identity before responding to a request.
We may contact you about an existing enquiry, quote, booking or service you have requested.
We will only send marketing communications where permitted by applicable law. You may request that we stop sending marketing communications at any time.
We do not sell customer contact lists.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
We encourage you to read the privacy policies of any third-party websites you visit.
If you have a concern about how we have handled your personal information, please contact us using the details provided on our website.
Please explain your concern and provide enough information for us to investigate. We will review your complaint and respond within a reasonable timeframe.
If applicable Australian privacy law covers our handling of your information and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.
The latest version will be published on our website with the updated date.
If you have any questions about this Privacy Policy or how we handle personal information, please contact Clear Out Property using the contact details provided on our website.
Clear Out Property
Website: [Insert website address]
Email: [Insert business email]
Phone: [Insert business phone number]
